Customer Support Team Leader

15,000 - 25,000 /month

Rudra Educare

A Block , Beta 1, Greater Noida

3 - 6 years Experience in Customer Support / TeleCaller

3 Openings

Full Time

Job Highlights

Industry Type: Education

Graduate and above

All genders

6 days working | Day Shift

Job Description

We are looking for a Customer Support Team Leader to join our team at Rudra Educare. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Education. The role offers ₹15000 - ₹25000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 3 - 6 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 6 years of experience.

More about this Customer Support Team Leader job

Who is eligible to apply for this Customer Support Team Leader job at Rudra Educare?
Ans : Candidates should have a Graduate and above qualification for this Customer Support Team Leader job offered by Rudra Educare.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹25,000 per month in this Customer Support Team Leader position.
What shift and timings does this job follow?
Ans : This Customer Support Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in A Block, Beta 1, Greater Noida.
How many vacancies are there for this Customer Support Team Leader job?
Ans : There are 3 vacancies for this Customer Support Team Leader role.
Is this job open for all genders?
Ans : Yes, this Customer Support Team Leader job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Support Team Leader position is A Block, Beta 1, Greater Noida.
What makes this Customer Support Team Leader job a good opportunity?
Ans : This Customer Support Team Leader job is a good opportunity as it offers a salary between ₹15,000-₹25,000 per month. This is a Full Time job and has 3 openings.