Customer Support Team Leader

salary 22,400 - 29,800 /month
company-logo
job companyPulse Telesystems Private Limited
job location Mambalam, Chennai
job experience0 - 6 months Experience in Customer Support / TeleCaller
22 Openings
full_time Full Time

Job Highlights

sales
Industry Type: Healthcare
sales
Languages: Tamil
qualification
All Education levels
gender
All genders
jobShift
5 days working | Day Shift
star
PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Customer Support Team Leader to join our team at Pulse Telesystems Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Healthcare. The role offers ₹22400 - ₹29800 and a dynamic environment with opportunities for growth.

Key Responsibilities:

  • Handle customer calls in a professional and efficient manner
  • Address customer queries, concerns, and complaints with a problem-solving approach
  • Maintain accurate records of customer interactions and follow-ups
  • Provide timely and relevant information to customers to resolve their issues
  • Work collaboratively with other teams to escalate and resolve complex issues
  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is below 10th and 0 - 0.5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Team Leader job

  1. What is the eligibility criteria to apply for this Customer Support Team Leader job?
    Ans: The candidate should be All Education levels and above with 0 - 6 months of experience of experience
  2. How much salary can I expect for this job role?
    Ans: You can expect a salary of ₹22000 - ₹29500 per month that depends on your interview. It's a Full Time job in Chennai.
  3. How many working days are there for this Customer Support Team Leader job?
    Ans: This Customer Support Team Leader job will have 5 working days.
  4. Are there any charges applicable while applying or joining this Customer Support Team Leader job?
    Ans: No, there is no fee applicable for applying this Customer Support Team Leader job and during the employment with the company, i.e., Pulse Telesystems Private Limited.
  5. Is it a work from home job?
    Ans: No, it’s not a work from home job and can't be done online.
  6. How many openings are there for this Customer Support Team Leader role?
    Ans: There is an immediate opening of 22 Customer Support Team Leader at Pulse Telesystems Private Limited
  7. Who can apply for this job?
    Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
  8. What are the timings of this Customer Support Team Leader job?
    Ans: This Customer Support Team Leader job has Day Shift.
Candidates can call HR for more info.
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Other Details

No. Of Working Days

5

Shift

Day

Salary

₹ 22400 - ₹ 29800

Regional Languages

Tamil

English Proficiency

Yes

Contact Person

Meenakshi

Interview Address

Pulse province 11/9 Sterling Road 3rd Cross Street Nungambakkam Tamil Nadu 600034
Posted 2 days ago
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