Customer Support Team Leader

25,000 - 35,000 /month

Leading E-commerce Company

Durgapura, Jaipur

2 - 6 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Domestic Calling

International Calling

Job Highlights

Graduate and above

All genders

6 days working | Day Shift

Job Description

We are looking for a Customer Support Team Leader to join our team at Leading E-commerce Company. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to ECommerce. The role offers ₹25,000 - ₹35,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 2 - 6 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6 years of experience.

More about this Customer Support Team Leader job

What qualifications and experience are required for this Customer Support Team Leader position?
Ans : Candidates should have a Graduate and above qualification with 2-6 years of experience and skills like Domestic Calling, International Calling.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Team Leader job ranges between ₹25,000-₹35,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Durgapura, Jaipur.
How many vacancies are there for this Customer Support Team Leader job?
Ans : There is 1 vacancy for this Customer Support Team Leader role.
Is this job open for all genders?
Ans : Yes, this Customer Support Team Leader job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Team Leader job?
Ans : As a Customer Support Team Leader, key responsibilities include skills like Domestic Calling, International Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Team Leader position is Durgapura, Jaipur.
Who is the right fit for this Customer Support Team Leader job?
Ans : A candidate having skills like Domestic Calling, International Calling with 2-6 years of experience is the right fit for this Customer Support Team Leader job.
What makes this Customer Support Team Leader job a good opportunity?
Ans : This Customer Support Team Leader job is a good opportunity as it offers a salary between ₹25,000-₹35,000 per month. This is a Full Time job and has 1 openings.