Customer Support Team Leader

Team Management: Lead and supervise the customer support team to ensure high

performance.

IVR System Optimization: Monitor and improve IVR call flows for better customer experience.

Performance Tracking: Analyze key metrics like Average Handle Time (AHT) and First Call

Resolution (FCR).

Training & Development: Coach team members on IVR handling and customer service best

practices.

Customer Experience Management: Address escalations and improve resolution times.

Workforce Planning: Forecast staffing needs based on call volume trends.

Process Improvement: Implement strategies to enhance IVR efficiency and reduce customer

wait times.

Stakeholder Communication: Coordinate with internal teams for seamless operations.

Technology Utilization: Leverage IVR and AI tools to optimize customer interactions.

Authorised Talent Partner: Kashyaps HR Solutions

www.kashyapshrsolutions.com

Apply email: recruiter@kashyapshrsolutions.co

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.

More about this Customer Support Team Leader job

1. What is the eligibility criteria to apply for this Customer Support Team Leader job?
   Ans: The candidate should be Graduate and above and above with 2 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹30000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Customer Support Team Leader job?
   Ans: This Customer Support Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Team Leader job?
   Ans: No, there is no fee applicable for applying this Customer Support Team Leader job and during the employment with the company, i.e., KASHYAPS HR SOLUTIONS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Team Leader role?
   Ans: There is an immediate opening of 5 Customer Support Team Leader at KASHYAPS HR SOLUTIONS
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Team Leader job?
   Ans: This Customer Support Team Leader job has Day Shift.