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Customer Support Team Leader

salary 17,500 - 19,500 /month
company-logo
job companyJaviya Enterprises
job location Dholi, Muzaffarpur
job experience6 - 12 months Experience in Customer Support / TeleCaller
5 Openings
full_time Full Time

Skills Required

Domestic Calling

Job Highlights

sales
Industry Type: B2B Sales
qualification
10th Pass and above
gender
All genders
jobShift
6 days working | Day Shift
star
Job Benefits: Meal

Job Description

We are looking for a Customer Support Team Leader to join our team at Javiya Enterprises. The role offers ₹ 17,500 - ₹ 19,500 and involves managing customer calls, delivering outstanding customer service related to B2B Sales. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

  • Manage incoming and outgoing calls in a professional manner.
  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
  • Log customer interactions and track follow-ups.
  • Offer timely and relevant solutions to resolve customer issues.
  • Collaborate with team members to escalate and address more complex concerns.
  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 10th Pass and 0.5 - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Team Leader job

  1. What are the eligibility criteria for this Customer Support Team Leader job?
    Ans : Candidates should have a 10th Pass and above qualification with 1-1 years of experience and skills like Domestic Calling for this Customer Support Team Leader job offered by Javiya Enterprises in Dholi, Muzaffarpur.
  2. What salary is offered for this Customer Support Team Leader job?
    Ans : The salary for this Customer Support Team Leader job ranges between ₹17,500-₹19,500 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Team Leader job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Dholi, Muzaffarpur.
  5. How many vacancies are there for this Customer Support Team Leader job?
    Ans : There are 5 vacancies for this Customer Support Team Leader role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Team Leader job is open for both male and female candidates.
  7. What does the role of Customer Support Team Leader involve?
    Ans : As a Customer Support Team Leader, your work will involve skills like Domestic Calling. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Team Leader position is Dholi, Muzaffarpur.
  9. Who is the right fit for this Customer Support Team Leader job?
    Ans : A candidate having skills like Domestic Calling with 1-1 years of experience is the right fit for this Customer Support Team Leader job.
  10. What makes this Customer Support Team Leader job a good opportunity?
    Ans : This Customer Support Team Leader job is a good opportunity as it offers a salary between ₹17,500-₹19,500 per month. This is a Full Time job and has 5 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

Meal

Skills Required

Domestic Calling

Shift

Day

Contract Job

No

Salary

₹ 17500 - ₹ 19500

Contact Person

Bhavin
Posted 6 days ago
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