Customer Support Team Leader

15,000 - 25,000 /month

Gujarat Travels

Prahlad Nagar, Ahmedabad

1 - 2 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Job Highlights

Industry Type: Hospitality, Travel & Tourism

Languages: Hindi, Gujarati

Post Graduate and above

Males Only

5 days working | Rotational Shift

Job Benefits: PF, Medical Benefits

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Customer Support Team Leader to join our team at Gujarat Travels. The role offers ₹15,000 - ₹25,000 and involves managing customer calls, delivering outstanding customer service related to Travel. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

· Have a good understanding of call centre technology to be able to identify and fix technical issues.

· Assist and support the centre staff to provide the best customer service.

· Discuss targets with the call centre manager and relay those to the team.

· As a team leader, you must ensure all team members adhere to the working protocols.

· Typically, that can be done with call monitoring and addressing performance issues, if there are any.
Job Requirements:

The minimum qualification for this role is Post Graduate and 1 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Support Team Leader job

What qualifications and experience are required for this Customer Support Team Leader position?
Ans : Candidates should have a Post Graduate and above qualification with 1-2 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Team Leader job ranges between ₹15,000-₹25,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Team Leader job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Prahlad Nagar, Ahmedabad.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Post Graduate and above qualification with 1-2 years of experience can apply for this Customer Support Team Leader job. Only male candidates can apply.
Where is this job located?
Ans : This Customer Support Team Leader job is located in Prahlad Nagar, Ahmedabad.
Why should you apply for this Customer Support Team Leader job?
Ans : This Customer Support Team Leader job offers a salary between ₹15,000-₹25,000 per month. This is a Full Time opportunity and has 2 openings available.