Customer Support Team Leader

20,500 - 25,500 /month

Growfinity

Chinchuria, Asansol

0 - 6 months Experience in Customer Support / TeleCaller

25 Openings

Full Time

Job Highlights

Industry Type: B2B Sales

12th Pass and above

All genders

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Benefits: Meal, Medical Benefits

Job Description

We are looking for a Customer Support Team Leader to join our team at Growfinity. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to B2B Sales. The role offers ₹ 20,500 - ₹ 25,500 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 0.5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Team Leader job

Can freshers or experienced candidates apply for this Customer Support Team Leader role?
Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Customer Support Team Leader role.
What salary is offered for this Customer Support Team Leader job?
Ans : The salary for this Customer Support Team Leader job ranges between ₹20,500-₹25,500 per month.
What shift and timings does this job follow?
Ans : This Customer Support Team Leader job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Chinchuria, Asansol.
How many openings are available for this position?
Ans : There are 25 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Team Leader job is open for both male and female candidates.
Where is this job located?
Ans : This Customer Support Team Leader job is located in Chinchuria, Asansol.
Why should you apply for this Customer Support Team Leader job?
Ans : This Customer Support Team Leader job offers a salary between ₹20,500-₹25,500 per month. This is a Full Time opportunity and has 25 openings available.