Customer Support Team leader

20,000 - 35,000 /month

Elderwise Shopping India Private Limited

Sector 16 Noida, Noida

1 - 3 years Experience in Customer Support / TeleCaller

Replies in 24hrs

5 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: B2C Sales

Languages: Hindi

Graduate and above

Females Only

6 days working | Day Shift

Internet Connection, Laptop/Desktop, PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Team leader to join our team at Elderwise Shopping India Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to B2C Sales. The role offers ₹20000 - ₹35000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Support Team leader job

What is the eligibility criteria to apply for this Customer Support Team leader job?
Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹20000 - ₹35000 per month that depends on your interview. It's a Full Time job in Noida.
How many working days are there for this Customer Support Team leader job?
Ans: This Customer Support Team leader job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Support Team leader job?
Ans: No, there is no fee applicable for applying this Customer Support Team leader job and during the employment with the company, i.e., ELDERWISE SHOPPING INDIA PRIVATE LIMITED.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Support Team leader role?
Ans: There is an immediate opening of 5 Customer Support Team leader at ELDERWISE SHOPPING INDIA PRIVATE LIMITED
Who can apply for this job?
Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Support Team leader job?
Ans: This Customer Support Team leader job has Day Shift.