Customer Support Team Leader

10,000 - 50,000 /month

Durus Consulting Private Limited

Nandanam, Chennai

5 - 6+ years Experience in Customer Support / TeleCaller

30 Openings

Full Time

Skills Required

Domestic Calling

Job Highlights

Languages: Hindi

Graduate and above

All genders

5 days working | Day Shift

Job Description

We are looking for a Customer Support Team Leader to join our team at Durus Consulting Private Limited. The role offers ₹10000 - ₹50000 and involves managing customer calls, delivering outstanding customer service related to Customer Support. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 5 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 5 - 6+ years Experience.

More about this Customer Support Team Leader job

What is the eligibility criteria to apply for this Customer Support Team Leader job?
Ans: The candidate should be Graduate and above and above with 5 - 6+ years Experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹10000 - ₹50000 per month that depends on your interview. It's a Full Time job in Chennai.
How many working days are there for this Customer Support Team Leader job?
Ans: This Customer Support Team Leader job will have 5 working days.
Are there any charges applicable while applying or joining this Customer Support Team Leader job?
Ans: No, there is no fee applicable for applying this Customer Support Team Leader job and during the employment with the company, i.e., Durus Consulting Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Support Team Leader role?
Ans: There is an immediate opening of 30 Customer Support Team Leader at Durus Consulting Private Limited
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Support Team Leader job?
Ans: This Customer Support Team Leader job has Day Shift.

Candidates can call HR for more info.

Other Details

Incentives

No. Of Working Days

Skills Required

Domestic Calling

Shift

Day

Contract Job

Salary

₹ 10000 - ₹ 50000

Regional Languages

Hindi

English Proficiency

Yes

Contact Person

Arun Balaji S

Posted 10+ days ago

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