Customer Support Team Leader

18,000 - 22,000 /month

Bigwhale Private Limited

Ananta Kalyani Nagar, Udupi

Freshers in Customer Support / TeleCaller

52 Openings

Full Time

Contract

Skills Required

Computer Knowledge

International Calling

Job Highlights

Industry Type: B2B Sales

Languages: Hindi, Kannada

12th Pass and above

All genders

6 days working | Day Shift

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Customer Support Team Leader to join our team at Bigwhale Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to B2B Sales. The role offers ₹18000 - ₹22000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and candidate must be a fresher. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Support Team Leader job

Can freshers or experienced candidates apply for this Customer Support Team Leader role?
Ans : Candidates who have a 12th Pass and above qualification can apply for this Customer Support Team Leader role.
How much can you earn in this position?
Ans : You can earn between ₹18,000-₹22,000 per month in this Customer Support Team Leader position.
What shift and timings does this job follow?
Ans : This Customer Support Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ananta Kalyani Nagar, Udupi.
How many vacancies are there for this Customer Support Team Leader job?
Ans : There are 52 vacancies for this Customer Support Team Leader role.
Is this job open for all genders?
Ans : Yes, this Customer Support Team Leader job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Support Team Leader, you will work on skills like Computer Knowledge, International Calling.
What is the job location for this position?
Ans : The job location for this Customer Support Team Leader position is Ananta Kalyani Nagar, Udupi.
Who is the right fit for this Customer Support Team Leader job?
Ans : A candidate having skills like Computer Knowledge, International Calling is the right fit for this Customer Support Team Leader job.
What makes this Customer Support Team Leader job a good opportunity?
Ans : This Customer Support Team Leader job is a good opportunity as it offers a salary between ₹18,000-₹22,000 per month. This is a Full Time job and has 52 openings.