Customer Support Team Leader

20,000 - 24,000 /month*

Bigwhale Marketing Private Limited

Ganesh Nagar, Dharwad

₹2,000 incentives included

6 - 12 months Experience in Customer Support / TeleCaller

79 Openings

Incentives included

Full Time

Contract

Skills Required

International Calling

Job Highlights

Industry Type: B2B Sales

Languages: Hindi, Kannada

All Education levels

All genders

6 days working | Day Shift

Job Benefits: Meal, Insurance

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Customer Support Team Leader to join our team at BIG WHALE RETAIL PRIVATE LIMITED. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to B2B Sales. The role offers ₹20000 - ₹24000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is below 10th and 0.5 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Team Leader job

What is the eligibility criteria to apply for this Customer Support Team Leader job?
Ans: The candidate should be All Education levels and above with 6 months - 1 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹20000 - ₹24000 per month + Incentives that depends on your interview. It's a Full Time job in Dharwad.
How many working days are there for this Customer Support Team Leader job?
Ans: This Customer Support Team Leader job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Support Team Leader job?
Ans: No, there is no fee applicable for applying this Customer Support Team Leader job and during the employment with the company, i.e., Bigwhale Marketing Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Support Team Leader role?
Ans: There is an immediate opening of 79 Customer Support Team Leader at Bigwhale Marketing Private Limited
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Support Team Leader job?
Ans: This Customer Support Team Leader job has Day Shift.