Customer Support Team Leader

20,000 - 24,000 /month*

Bigwhale Marketing Private Limited

Ganesh Nagar, Dharwad

₹2,000 incentives included

6 - 12 months Experience in Customer Support / TeleCaller

79 Openings

Incentives included

Full Time

Contract

Skills Required

International Calling

Job Highlights

Industry Type: B2B Sales

Languages: Hindi, Kannada

All Education levels

All genders

6 days working | Day Shift

Job Benefits: Meal, Insurance

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Customer Support Team Leader to join our team at BIG WHALE RETAIL PRIVATE LIMITED. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to B2B Sales. The role offers ₹20000 - ₹24000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is below 10th and 0.5 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Team Leader job

What qualifications and experience are required for this Customer Support Team Leader position?
Ans : Candidates should have All Education levels with 1-1 years of experience and skills like International Calling.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Team Leader job ranges between ₹20,000-₹24,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ganesh Nagar, Dharwad.
How many vacancies are there for this Customer Support Team Leader job?
Ans : There are 79 vacancies for this Customer Support Team Leader role.
Is this job open for all genders?
Ans : Yes, this Customer Support Team Leader job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Team Leader job?
Ans : As a Customer Support Team Leader, key responsibilities include skills like International Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Team Leader position is Ganesh Nagar, Dharwad.
Who is the right fit for this Customer Support Team Leader job?
Ans : A candidate having skills like International Calling with 1-1 years of experience is the right fit for this Customer Support Team Leader job.
What makes this Customer Support Team Leader job a good opportunity?
Ans : This Customer Support Team Leader job is a good opportunity as it offers a salary between ₹20,000-₹24,000 per month. This is a Full Time job and has 79 openings.