Customer Support Team Leader

20,000 - 35,000 /month

Balwom Textiles India Company

Gandhi Nagar, Delhi

1 - 6 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

Industry Type: B2B Sales

Graduate and above

Females Only

6 days working | Day Shift

Job Benefits: PF

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Customer Support Team Leader to join our team at Balwom Textiles India Company. The role offers ₹20,000 - ₹35,000 and involves managing customer calls, delivering outstanding customer service related to B2B Sales. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 6 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.

More about this Customer Support Team Leader job

Who is eligible to apply for this Customer Support Team Leader job at Balwom Textiles India Company?
Ans : Candidates should have a Graduate and above qualification and skills like Computer Knowledge, Query Resolution for this Customer Support Team Leader job offered by Balwom Textiles India Company.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹35,000 per month in this Customer Support Team Leader position.
What shift and timings does this job follow?
Ans : This Customer Support Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Gandhi Nagar, Delhi.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 1-6 years of experience can apply for this Customer Support Team Leader job. Only female candidates can apply.
What work will you do in this role?
Ans : As a Customer Support Team Leader, you will work on skills like Computer Knowledge, Query Resolution.
Where is this job located?
Ans : This Customer Support Team Leader job is located in Gandhi Nagar, Delhi.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Query Resolution along with 1-6 years of experience is ideal for this Customer Support Team Leader job.
Why should you apply for this Customer Support Team Leader job?
Ans : This Customer Support Team Leader job offers a salary between ₹20,000-₹35,000 per month. This is a Full Time opportunity and has 2 openings available.