Customer Support Team Leader

Customer Support Team Leader is responsible for managing and guiding a team of customer service representatives to ensure they deliver excellent support. Their key responsibilities include:

1. Team Leadership: Supervise and motivate the team, ensuring they meet performance goals and maintain high service standards.

2. Training & Development: Provide ongoing training and feedback to team members to improve their skills and customer interactions.

3. Performance Monitoring: Track metrics like response time and customer satisfaction, and analyze team performance to identify areas for improvement.

4. Handling Escalations: Address complex or sensitive customer issues that require escalation, ensuring they are resolved promptly.

5. Process Improvement: Identify inefficiencies and suggest improvements to workflows or customer service policies.

6. Collaboration: Work with other teams (sales, product, etc.) to ensure a cohesive approach to customer satisfaction.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Team Leader job

1. What is the eligibility criteria to apply for this Customer Support Team Leader job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹28000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Team Leader job?
   Ans: This Customer Support Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Team Leader job?
   Ans: No, there is no fee applicable for applying this Customer Support Team Leader job and during the employment with the company, i.e., ARCHISHTECH SOLUTIONS (OPC) PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Team Leader role?
   Ans: There is an immediate opening of 20 Customer Support Team Leader at ARCHISHTECH SOLUTIONS (OPC) PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Team Leader job?
   Ans: This Customer Support Team Leader job has Day Shift.