Customer Support Team Leader

30,000 - 50,000 /month

Aarthi Associates

Mylapore, Chennai

5 - 6+ years Experience in Customer Support / TeleCaller

25 Openings

Full Time

Job Highlights

Industry Type: Banking

All Education levels

All genders

6 days working | Day Shift

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Customer Support Team Leader to join our team at Aarthi Associates. The role offers ₹30000 - ₹60000 and involves managing customer calls, delivering outstanding customer service related to Banking. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and 5 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 5 - 6+ years Experience.

More about this Customer Support Team Leader job

What are the eligibility criteria for this Customer Support Team Leader job?
Ans : Candidates should have All Education levels with 5-7 years of experience for this Customer Support Team Leader job offered by Aarthi Associates in Mylapore, Chennai.
What salary is offered for this Customer Support Team Leader job?
Ans : The salary for this Customer Support Team Leader job ranges between ₹30,000-₹50,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Mylapore, Chennai.
How many vacancies are there for this Customer Support Team Leader job?
Ans : There are 25 vacancies for this Customer Support Team Leader role.
Is this job open for all genders?
Ans : Yes, this Customer Support Team Leader job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Support Team Leader position is Mylapore, Chennai.
What makes this Customer Support Team Leader job a good opportunity?
Ans : This Customer Support Team Leader job is a good opportunity as it offers a salary between ₹30,000-₹50,000 per month. This is a Full Time job and has 25 openings.