Customer Support

We are looking for a proactive and detail-oriented VKYC Executive to join our customer onboarding team. The ideal candidate will have hands-on experience conducting video-based KYC verifications and possess strong communication skills to handle real-time customer interactions.

Roles & Responsibilities:

Conduct VKYC (Video KYC) sessions with customers via secure video conferencing platforms.

Verify and authenticate customer identity and documents as per company and regulatory guidelines.

Review and analyze identification documents including PAN, Aadhaar, etc., ensuring compliance with RBI and internal policies.

Use facial recognition tools and biometric validation systems to verify customer identity accurately.

Maintain detailed and accurate records of VKYC interactions and documentation.

Ensure customer data confidentiality and adhere to data protection and privacy laws.

Provide support and clarification to customers regarding the VKYC process.

Escalate any suspicious or non-compliant activity to the appropriate internal team.

Required Skills & Qualifications:

Minimum 1 year of experience in VKYC or related verification processes.

Good communication skills in English and Hindi.

Familiarity with KYC norms and compliance regulations.

Basic knowledge of biometric and facial recognition technology is a plus.

Ability to handle multiple customer sessions efficiently and professionally.

Comfortable working in a fast-paced, target-driven environment.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.