Customer Support Executive

15,000 - 25,000 /month

Ziel Mobility Solutions Private Limited

Semmancheri, Chennai

6 - 36 months Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Languages: Tamil, Telugu

All Education levels

All genders

6 days working | Rotational Shift

Job Description

Company Name : Ziel Mobility Pvt Ltd.

Job Summary

We are looking for a patient, empathetic, and communicative Customer Support Executive to serve as the first point of contact for our customers. You will be responsible for resolving technical issues, answering product inquiries, and ensuring that every user has a positive experience with our brand. Your goal is to build sustainable relationships and trust through open and interactive communication.

Key Responsibilities

Inbound Support: Manage large volumes of incoming queries via [Phone, Email, Chat, and Social Media].
Problem Solving: Identify and assess customers' needs to achieve satisfaction; provide accurate, valid, and complete information by using the right tools.
Conflict Resolution : Hands on solving the conflicts with the customer and the service provider.
Troubleshooting: Guide users through basic technical troubleshooting steps and escalate complex issues to the technical team as needed.
Documentation: Keep detailed records of customer interactions, process customer accounts, and file documents in the CRM.
Feedback Loop: Gather customer feedback and share insights with the Product and Marketing teams to help improve our services.
Compliance: Follow communication procedures, guidelines, and policies to maintain brand voice and security standards.

Required Skills & Qualifications

Experience: 1-3 years of experience in a customer support or "customer first" role.
Communication: Exceptional verbal and written communication skills with a neutral accent.
Tech Proficiency: Familiarity with CRM systems (e.g., Zoho, Freshdesk, Salesforce, or HubSpot) and support tools like Intercom or Slack.
Soft Skills: High emotional intelligence, active listening, and the ability to remain calm under pressure.
Language: Fluency in English, Tamil is mandatory along with Hindi / Telugu is must.
Having worked in Travel Tech / Internet Companies is an added advantage

Working Days : 6 Days a Week (Weekly off as per the roster)

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Customer Support Executive job

What is the eligibility criteria to apply for this Customer Support Executive job?
Ans: The candidate should be All Education levels and above with 6 months - 3 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Chennai.
How many working days are there for this Customer Support Executive job?
Ans: This Customer Support Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Support Executive job?
Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Ziel Mobility Solutions Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Support Executive role?
Ans: There is an immediate opening of 5 Customer Support Executive at Ziel Mobility Solutions Private Limited
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Support Executive job?
Ans: This Customer Support Executive job has Rotational Shift.