Customer Support Executive

15,000 - 25,000 /month

Ziel Mobility Solutions Private Limited

Semmancheri, Chennai

6 - 36 months Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Languages: Tamil, Telugu

All Education levels

All genders

6 days working | Rotational Shift

Job Description

Company Name : Ziel Mobility Pvt Ltd.

Job Summary

We are looking for a patient, empathetic, and communicative Customer Support Executive to serve as the first point of contact for our customers. You will be responsible for resolving technical issues, answering product inquiries, and ensuring that every user has a positive experience with our brand. Your goal is to build sustainable relationships and trust through open and interactive communication.

Key Responsibilities

Inbound Support: Manage large volumes of incoming queries via [Phone, Email, Chat, and Social Media].
Problem Solving: Identify and assess customers' needs to achieve satisfaction; provide accurate, valid, and complete information by using the right tools.
Conflict Resolution : Hands on solving the conflicts with the customer and the service provider.
Troubleshooting: Guide users through basic technical troubleshooting steps and escalate complex issues to the technical team as needed.
Documentation: Keep detailed records of customer interactions, process customer accounts, and file documents in the CRM.
Feedback Loop: Gather customer feedback and share insights with the Product and Marketing teams to help improve our services.
Compliance: Follow communication procedures, guidelines, and policies to maintain brand voice and security standards.

Required Skills & Qualifications

Experience: 1-3 years of experience in a customer support or "customer first" role.
Communication: Exceptional verbal and written communication skills with a neutral accent.
Tech Proficiency: Familiarity with CRM systems (e.g., Zoho, Freshdesk, Salesforce, or HubSpot) and support tools like Intercom or Slack.
Soft Skills: High emotional intelligence, active listening, and the ability to remain calm under pressure.
Language: Fluency in English, Tamil is mandatory along with Hindi / Telugu is must.
Having worked in Travel Tech / Internet Companies is an added advantage

Working Days : 6 Days a Week (Weekly off as per the roster)

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-3 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹15,000-₹25,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Semmancheri, Chennai.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Executive job?
Ans : As a Customer Support Executive, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Executive job is located in Semmancheri, Chennai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-3 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹15,000-₹25,000 per month. This is a Full Time opportunity and has 5 openings available.