● 0-3 years of experience in customer support, preferably within the fintech or banking sector.
Freshers with the right attitude and willingness to learn are also welcome!
● Passion for delivering exceptional customer service and going above and beyond to resolve issues.
● Strong verbal and written communication skills, with the ability to handle customer inquiries in a professional and empathetic manner.
● Excellent problem-solving skills, with the ability to think on your feet and resolve issues quickly and efficiently.
● Ability to manage multiple tasks and stay organized in a fast-paced environment.
● Strong attention to detail and the ability to follow processes accurately.
● Team player with a collaborative attitude and the willingness to learn and adapt.
● Knowledge of UPI systems, credit card transactions, or digital payments is a plus.
● Flexible to work in different shifts and adapt to a dynamic work environment.