Understand Customer Issues and Provide Solution, Executes transaction as per the prescribed timelines and follows all predefined procedures with the objective to meet the SLA targets for the specific process within guidelines , policies and norms of Client.
Requirement High Level of Fluency in written ENGLISH, Able to converse and provide Customer support in English through various channels - Live Chat and. Required good typing speed(ENGLISH with High Level Fluency), screening would be done by the Client team to hire the Candidates.(speed with accuracy can be ideally considered)
Preference would be experience in E-commerce areas of responsibility. • Basic Operating System Knowledge, Knowledge of E-commerce Products and Services, Good Analytical Ability, Ability to navigate Common user interface elements, Good Reading Skills, Ability to understand ambiguous information, Probe and Consolidate into useable data, Communicate to the user in a language the user is most comfortable with (ENGLISH with High Level Fluency) • Candidates screening/interview is taken by CLIENT.