Customer Support Executive

Job description

About the Role:

We are hiring Customer Support Associates (Voice Process) for our Bangalore location. This is a non-sales role in the BPO/ITES industry, primarily handling inbound calls (internal). If you are customer-focused, fluent in English and a regional language, and passionate about providing excellent service, wed love to meet you!

Key Responsibilities:

• Handle inbound voice process queries from customers

• Provide accurate and timely resolutions over calls

• Maintain high levels of customer satisfaction and service quality

• Follow standard operating procedures, call etiquettes, and company policies

• Work closely with team members to ensure smooth day-to-day operations

Required Skills:

• Good communication skills in English and Kannada/Tamil (any 2 languages mandatory)

• Basic computer knowledge and typing skills

• Customer service orientation

• Freshers and experienced candidates (02 years) can apply

Job Location:

Bangalore (Kadugodi, Whitefield area)

Salary/Stipend Range: 15,000 – 20,000 per month

Shift & Work Details:

• 9 hours per day (including 1-hour break)

• 6 days working, rotational weekly off

• Rotational shifts (24/7 environment)

• Company-arranged drop facility after 9:30 PM (within 15 km radius)

• Work continues on weekends, local & national holidays

Work Location:

Writer Business Services Pvt Ltd
#89/3, Seegehalli Village, Kadugodi Post,
Beside Mahaveer Amaze Apartments, Bangalore – 560067

HR Contact:

+91 98453 82664 (Prathap)

Keywords for Naukri: BPO, Voice Process, Customer Support, Customer Care Executive, Call Center, Inbound Process, Non-Sales, Fresher Jobs, Customer Service Associate, Customer Handling, Voice Support

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20500 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Writer Information Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 99 Customer Support Executive at Writer Information Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.