Customer Support Executive

Acer—L1 Technical Support Executive (Call Center)

> *Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech)*

The candidate should be fluent in Hindi and English

Versant Level: 4

6 Days working

Rotational Shifts : (7 am – 8 pm - Females)

(7 am-12 AM - Males)

1 Rotational Off

Work from the Office

CTC: 22,000/- per month for a fresher

Take home: 17,000/- per month for a fresher

CTC: Up to 25,000/- per month for experienced

Take Home: up to 20,000/-

Quarterly Bonus: 4,065/-

Handle customer queries via calls, chats, and emails.

Provide first-level technical support for hardware, software, and network issues.

Diagnose and troubleshoot technical problems in a timely manner.

Escalate unresolved issues to higher support teams when necessary.

Maintain accurate logs of issues and resolutions.

Deliver excellent customer service by ensuring customer satisfaction.

Role Overview

As an L1 Technical Support Executive, you will be the first point of contact for customers, providing technical assistance, troubleshooting issues, and ensuring a smooth resolution process. This is a great chance to kickstart your IT support career with structured training and growth opportunities.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be All Education levels and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹22000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., WONTON CONSULTING PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 99 Customer Support Executive at WONTON CONSULTING PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.