Customer Support Executive

Job Responsibilities:

1. Handle customer queries and provide prompt, accurate solutions via call, chat, and email.

2. Assist customers in basic troubleshooting related to software and IT products.

3. Maintain customer records and update information in the CRM system.

4. Ensure high levels of customer satisfaction with a polite and professional approach.

5. Escalate unresolved issues to the technical team with clear documentation.

6. Work collaboratively with the internal team to resolve customer concerns effectively.

Required Skills:

1. Good verbal and written communication skills.

2. Basic understanding of IT and software concepts.

3. Customer-friendly and patient attitude.

4. Ability to learn quickly and adapt to processes.

Working Days: 6 days a week (can be adjusted as per company policy)

Why Join Us:

1. Opportunity to kickstart your career in customer support in the IT industry.

2. Learn practical skills and grow in a supportive environment.

3. Friendly and safe workplace.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹12000 per month that depends on your interview. It's a Full Time job in Mohali.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., WEO INFOTECH PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 3 Customer Support Executive at WEO INFOTECH PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.