Customer Support Executive

Company Description

We are a US based Ecommerce company serving customers world wide, we have been into this industry since 2015 and have served various international platforms all across.

Role Description

This is a full-time hybrid role for a Customer Service Representative at Vitalpeak Solutions. The role is located in Noida with flexibility for remote work. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing product information, and ensuring strong cordination within departments for timely production and shipping on a daily basis.

Responsibilities

Handle customer queries via chat or email

Provide accurate information and resolve customer issues

Maintain professional communication with customers

Handle order inquiries, customization questions and complaints in a professional manner

Giving all attention to all steps involved in prodution cycle

Follow company policies and procedures

Complete responsibilties given to you not mentioned in above list as per work requirement

Qualifications

At least 1 - 3 years' of relevant work experience

Customer Service Representatives, Customer Support, and Customer Satisfaction skills

Strong communication and interpersonal abilities

Problem-solving and conflict resolution skills

Ability to multitask and work in a fast-paced environment

High school diploma or equivalent; additional certification in customer service is a plus

Available for night shifts as US based operations

Excellent phone etiquette and excellent verbal, written, and interpersonal skills

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists. The candidate must be very attentive in night shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.