Customer Support Executive

Customer Support Executive – International (Voice Process)

About the Company

Alldigi Tech is a leading name in global customer engagement solutions, supporting clients in the US banking sector with professional voice-based customer service. We pride ourselves on delivering superior customer experience, operational efficiency, and growth-driven support systems for international clients.

Position Overview

We are hiring dynamic and articulate Customer Support Executives for our International Voice Process. The candidate will handle inbound and outbound customer calls for a US Banking Process, ensuring issue resolution, satisfaction, and compliance with service standards.

Key Responsibilities

Handle inbound and outbound international customer calls efficiently and professionally.

Listen actively to customer queries and provide relevant solutions or information.

Ensure high-quality interactions and maintain service standards at all times.

Log all customer interactions accurately in the CRM system.

Follow up on unresolved issues and ensure timely closures.

Collaborate with internal teams for escalations or complex issue handling.

Adhere to call scripts, call quality, and compliance guidelines.

Achieve daily and monthly performance targets including call quality, CSAT, and productivity.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.