A Naukri Group company
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A Naukri Group companyLoginHire Local Staff
19,000 - 22,000 /month
Victa Earlyjobs Technologies Private Limited
Electronic City, Bangalore
0 - 4 years Experience in Customer Support / TeleCaller
Full Time
Customer Support Executive - Airtel black
Company: Altruist Technologies Private Limited
Process: Airtel Black – Customer Support
Location: Bommanahalli, Bengaluru
Role Overview
We are hiring Customer Support Executives to handle inbound calls from Airtel Black customers. The role involves understanding customer concerns, resolving queries efficiently, and ensuring an excellent customer experience.
Key Responsibilities
• Handle inbound customer calls professionally.
• Understand, analyze, and resolve customer queries and complaints.
• Provide accurate information and effective solutions.
• Maintain proper records of customer interactions and resolutions.
• Follow defined quality, process, and compliance standards.
• Coordinate with internal teams for timely issue resolution.
• Ensure a high level of customer satisfaction.
Eligibility & Skills
Graduation is mandatory.
Excellent communication skills in English and Tamil/Hindi.
Strong problem-solving and interpersonal skills.
Customer-oriented approach with good service skills.
Comfortable working in rotational shifts.
Work Schedule
5 working days per week
2 rotational weekly offs
Rotational shifts
Night shift allowance applicable
Split shift allowance applicable
Salary
Take-Home Salary: ₹19,000 , ₹22,000 CTC per month
Additional Night Shift Allowance
Additional Split Shift Allowance
Job Location
Altruist Technologies Private Limited
No. 23 & 24, Hosur Road,
Bommanahalli, Bengaluru, Karnataka – 560068
