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Customer Support Executive

salary 16,000 - 20,000 /month
company-logo
job companyVicta Earlyjobs Technologies Private Limited
job location Bommanahalli, Bangalore
job experience0 - 3 years Experience in Customer Support / TeleCaller
50 Openings
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: BPO
sales
Languages: Hindi, Tamil
qualification
Graduate and above
gender
All genders
jobShift
5 days working | Flexible Shift

Job Description

Role Overview:

The Customer Support Executive will be responsible for providing end-to-end assistance to Airtel Black customers through inbound calls. The role involves understanding customer queries, resolving issues promptly, and ensuring a superior customer experience.

Key Responsibilities:

  • Handle inbound calls and provide professional customer support.

  • Identify, analyze, and resolve customer issues effectively.

  • Maintain accurate records of customer interactions and resolutions.

  • Ensure adherence to quality and process standards.

  • Collaborate with internal teams to facilitate seamless issue resolution.

Required Skills and Attributes:

  • Excellent communication skills in English, Tamil, & Hindi

  • Strong problem-solving and interpersonal abilities.

  • Customer-focused attitude with a commitment to service excellence.

  • Ability to work in rotational shifts.

Eligibility Criteria:

  • Graduation is mandatory

Languages Required: English, Tamil, Hindi,

Work Schedule:

  • 5 working days per week

  • 2 rotational weekly offs

Compensation Details:

  • Take-home salary: ₹17,000 – ₹20,000 per month

  • Night Shift Allowance

  • Split Shift Allowance

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Support Executive job

  1. What skills and experience do you need for this Customer Support Executive job?
    Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 0-3 years of experience.
  2. What salary is offered for this Customer Support Executive job?
    Ans : The salary for this Customer Support Executive job ranges between ₹16,000-₹20,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Executive job follows a Flexible shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Bommanahalli, Bangalore.
  5. How many vacancies are there for this Customer Support Executive job?
    Ans : There are 50 vacancies for this Customer Support Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
  7. What does the role of Customer Support Executive involve?
    Ans : As a Customer Support Executive, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Executive position is Bommanahalli, Bangalore.
  9. Who is the right fit for this Customer Support Executive job?
    Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process with 0-3 years of experience is the right fit for this Customer Support Executive job.
  10. What makes this Customer Support Executive job a good opportunity?
    Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹16,000-₹20,000 per month. This is a Full Time job and has 50 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

5

Skills Required

Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process

Shift

Flexible

Contract Job

No

Salary

₹ 16000 - ₹ 20000

Regional Languages

Hindi, Tamil

English Proficiency

Yes

Contact Person

Chitra Ranawat

Interview Address

No 23 &24, Hosur Rd Bommanahalli Bengaluru, Karnataka PIN: 560068, Bommanahalli, Bangalore
Posted 5 days ago
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