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Customer Support Executive

salary 25,000 - 28,000 /month
company-logo
job companyVicta Earlyjobs Technologies Private Limited
job location Bommanahalli, Bangalore
job experience0 - 6 months Experience in Customer Support / TeleCaller
30 Openings
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
International Calling
Query Resolution

Job Highlights

sales
Industry Type: BPO
sales
Languages: Hindi
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Rotational Shift
star
Job Benefits: Cab, PF
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Job Description

Position: Customer Support Executive / Customer Care Associate (Voice Process)

Location: Bommanahalli, Bengaluru, Karnataka (Work from Office)

Process: Domestic Telecom (Inbound / Voice Process)

Employment Type: Full-Time, Permanent

Salary: ₹25,000 – ₹28,000 / month (Fixed CTC + Statutory Benefits)


Job Highlights

Work Shift: Rotational Shifts (24/7 environment)

Working Days: 6 Days Working with 1 Rotational Week-Off

Experience Required: 0 – 1 Year (Freshers and experienced candidates eligible)

Immediate Joiners Preferred


Job Overview

iSON Xperiences is hiring Customer Support Executives for its Bommanahalli facility. In this role, you will act as the first point of contact for customer queries regarding prepaid and postpaid telecom services, ensuring high customer satisfaction through timely and effective resolutions.


Roles & Responsibilities

Answer inbound customer calls professionally and address customer queries.

Assist subscribers with troubleshooting connectivity, network, and handset configuration issues.

Manage queries regarding prepaid plans, postpaid billing, recharges, value-added services (VAS), and account status.

Provide accurate and comprehensive information while adhering to standard operating procedures (SOPs).

Strive to resolve customer concerns on the first call (First Call Resolution - FCR) while maintaining defined Average Handling Time (AHT) and quality parameters.

Maintain accurate records of caller interactions and feedback in the CRM database.


Candidate Eligibility & Requirements

Education: Minimum 12th Pass (Higher Secondary) or Any Graduate / Diploma holder.

Languages: Good proficiency in English and Hindi (mandatory); knowledge of Kannada or other regional languages is an added advantage.

Communication Skills: Clear articulation, polite phone etiquette, and active listening abilities.

Flexibility: Comfortable working in rotational shifts and flexible schedules according to business requirements.

Technical Skills: Basic computer navigation and typing skills.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Executive job

  1. What skills and experience do you need for this Customer Support Executive job?
    Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution along with 0-1 years of experience.
  2. How much can you earn in this position?
    Ans : You can earn between ₹25,000-₹28,000 per month in this Customer Support Executive position.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Executive job follows a Rotational shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Bommanahalli, Bangalore.
  5. How many openings are available for this position?
    Ans : There are 30 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a Customer Support Executive, you will work on skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution.
  8. Where is this job located?
    Ans : This Customer Support Executive job is located in Bommanahalli, Bangalore.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution along with 0-1 years of experience is ideal for this Customer Support Executive job.
  10. Why should you apply for this Customer Support Executive job?
    Ans : This Customer Support Executive job offers a salary between ₹25,000-₹28,000 per month. This is a Full Time opportunity and has 30 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

Cab, PF

Skills Required

Computer Knowledge, International Calling, Query Resolution, Domestic Calling

Shift

Rotational

Contract Job

No

Salary

₹ 25000 - ₹ 28000

Regional Languages

Hindi

English Proficiency

Yes

Contact Person

Sakshi Yadav
Posted 2 days ago

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