Customer Support Executive

oles

• First Point of Contact – Serve as the initial connection between customers and the company.

• Problem Solver – Quickly identify issues and provide appropriate solutions.

• Brand Representative – Maintain a positive and professional image of the company in all communications.

• Information Provider – Offer accurate and timely information about products, services, and policies.

• Customer Advocate – Communicate customer feedback and concerns to relevant internal teams.

Responsibilities

• Respond Promptly – Answer calls, emails, or chat messages quickly to minimize customer wait time.

• Resolve Issues – Investigate customer problems and offer practical solutions.

• Maintain Records – Document all customer interactions and resolutions in the CRM system.

• Provide Guidance – Explain product features, usage steps, and troubleshooting tips clearly.

• Follow-Up – Check with customers after resolution to ensure satisfaction.

• Collaborate with Teams – Work with sales, technical, and operations teams to solve complex issues.

• Meet KPIs – Achieve set targets like response time, resolution rate, and customer satisfaction scores.

• Stay Updated – Keep knowledge current on new products, services, and policy changes.

• Upsell or Cross-Sell – Recommend relevant products or services when suitable.

• Comply with Policies – Follow company procedures and adhere to legal/ethical guidelines in all interactions.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., VIBRANT TECH SOLUTION.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 99 Customer Support Executive at VIBRANT TECH SOLUTION
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.