Customer Support Executive

About Online Dekho

Online Dekho is a hyperlocal marketplace committed to transforming how local businesses connect with customers. With rapid growth and an expanding vendor and customer base, we are looking for a dynamic Customer Support Executive to help us maintain high standards of service and operational efficiency.

Key Responsibilities:

• Customer Support:

  • Handle inbound and outbound customer calls and resolve queries related to products, orders, delivery, payments, etc.

  • Respond to customer inquiries via call, chat, email, and other communication channels in a timely and professional manner.

• Order Management:

  • Monitor and manage customer orders, including order tracking, fulfilment coordination, and post-order support.

  • Liaise with delivery partners and vendors to ensure smooth operations.

• Data Entry & Maintenance:

  • Maintain accurate records of customer interactions, feedback, order details, and other relevant data.

  • Update vendor and product listings when required.

• Recruitment Support:

  • Make recruitment calls to potential candidates as per the provided guidelines.

  • Schedule interviews and coordinate with candidates and internal teams.

  • Maintain the recruitment tracker and follow up on scheduled interviews.

• Customer Engagement:

  • Assist in customer retention by providing excellent service and handling complaints or escalations effectively.

  • Support customer onboarding and orientation on how to use the Online Dekho app.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹7000 - ₹11000 per month that depends on your interview. It's a Full Time job in Lucknow.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., UTTHAPANA PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at UTTHAPANA PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.