Customer Support Executive

JOB DESCRIPTION

Customer Support Executive

Company Name: Unicon Sahay NPA Management Pvt. Ltd.

Job Title: Customer Support Executive

Department: Customer Support / Operations

Job Location: Sector 132, Noida, Uttar Pradesh

Employment Type: Full-Time

Salary Range: ₹12,000–₹16,000 per month

Qualification: Graduation preferred

Experience: Freshers and experienced candidates can apply

Interview Mode: Face-to-Face

1. About the Company

Unicon Sahay NPA Management Pvt. Ltd. provides customer support and related operational services to banks and Non-Banking Financial Companies (NBFCs). The company aims to deliver efficient customer communication and quality support services through a professional and customer-focused team.

2. Job Overview

We are looking for enthusiastic and responsible Customer Support Executives to join our growing team. The selected candidates will handle customer interactions over phone calls, provide relevant information, resolve queries, maintain call records, and follow company and client guidelines.

3. Key Responsibilities

• Make outbound calls to customers as per assigned business requirements.

• Communicate with customers professionally and provide accurate information.

• Handle customer queries and concerns politely and efficiently.

• Follow approved calling scripts, company policies, and client instructions.

• Maintain accurate records of calls, customer responses, and follow-up activities.

• Achieve assigned daily and monthly calling and performance targets.

• Escalate complex customer issues to the supervisor whenever required.

• Maintain customer confidentiality and follow data protection guidelines.

• Attend training sessions and follow the instructions provided by the reporting manager.

• Maintain punctuality, discipline, and professional conduct at the workplace.

4. Eligibility Criteria

• Graduation is preferred; suitable candidates with other qualifications may also be considered.

• Both freshers and experienced candidates are welcome to apply.

• Candidates with experience in customer support, telecalling, BPO, or banking/NBFC operations will be preferred.

• Good verbal communication skills and a customer-friendly attitude.

• Basic computer knowledge and data-entry skills.

• Ability to handle calls patiently and work towards assigned targets.

• Willingness to work from the office at Sector 132, Noida.

5. Required Skills

• Effective communication and listening skills.

• Customer handling and problem-solving abilities.

• Basic computer proficiency.

• Professional telephone etiquette.

• Ability to work individually and as part of a team.

• Positive attitude, adaptability, and willingness to learn.

6. Salary and Compensation

The monthly salary will range from ₹12,000 to ₹16,000, depending on the candidate’s experience, communication skills, suitability, and interview performance.

Office Address

Unicon Sahay NPA Management Pvt. Ltd.

Unit No. IS-1204, 4th Floor,

Urbtech Trade Center, Sector 132,

Noida, Gautam Buddha Nagar,

Uttar Pradesh – 201301, India.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.