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Customer Support Executive

salary 14,000 - 15,000 /month
company-logo
job companyUbn Software Solutions Private Limited
job location Patia, Bhubaneswar
job experienceFreshers in Customer Support / TeleCaller
5 Openings
full_time Full Time

Skills Required

Non-voice/Chat Process

Job Highlights

sales
Industry Type: Telecom / ISP
qualification
Graduate and above
gender
All genders
jobShift
6 days working | Day Shift
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Job Description

Key Responsibilities and Accountabilities:

  • Assist customer in resolving any open requests for support, assistance, information on upgrading etc.

  • Complete Training Needs Analysis to confirm the Training is applicable.

  • Design Training content with the Learners needs in mind.

  • Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for Email/calls.

  • Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)

  • Completes all training and development activities in timely manner.

  • Understanding of escalation handling procedures.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Support Executive job

  1. Can freshers or experienced candidates apply for this Customer Support Executive role?
    Ans : Candidates who have a Graduate and above qualification can apply for this Customer Support Executive role.
  2. What salary is offered for this Customer Support Executive job?
    Ans : The salary for this Customer Support Executive job ranges between ₹14,000-₹15,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Executive job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Patia, Bhubaneswar.
  5. How many openings are available for this position?
    Ans : There are 5 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
  7. What does the role of Customer Support Executive involve?
    Ans : As a Customer Support Executive, your work will involve skills like Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Customer Support Executive job is located in Patia, Bhubaneswar.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Non-voice/Chat Process along is ideal for this Customer Support Executive job.
  10. Why should you apply for this Customer Support Executive job?
    Ans : This Customer Support Executive job offers a salary between ₹14,000-₹15,000 per month. This is a Full Time opportunity and has 5 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Skills Required

Non-voice/Chat Process

Shift

Day

Contract Job

No

Salary

₹ 14000 - ₹ 15000

Contact Person

Rinki Prasad

Interview Address

Near srusti college,Dlf tower Dlf tower, 3rd floor, 305, Patia, Bhubaneswar
Posted 3 days ago

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Job Hai > Jobs in Bhubaneswar > Customer Support / TeleCaller Jobs in Bhubaneswar > Customer Support Executive