Customer Support Executive

Job Summary

We are looking for a confident and responsible Telecaller to handle inbound and outbound calls, manage B2C and B2B inquiries, and ensure timely follow-ups through calls and emails. The role requires clear communication, basic computer knowledge, and a disciplined work approach. Key Responsibilities

Calling & Customer Handling

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Handle inbound calls from customers, dealers, and business inquiries.

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Make outbound calls for follow-ups, inquiry verification, lead generation, and coordination.

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Provide accurate information about company products, services, and processes.

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Maintain polite, professional, and clear communication at all times.

Email & Inquiry Management

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Check daily emails for B2C and B2B inquiries.

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Respond to customer and dealer emails in a timely and professional manner.

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Coordinate with internal departments for inquiry resolution and updates.

Lead & Data Management

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Record call details, inquiries, and follow-up status in Excel/CRM as instructed.

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Ensure proper tracking and closure of inquiries.

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Share daily call and inquiry status with the reporting manager.

Coordination & Support

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Coordinate with Sales, Dispatch, and Service teams when required.

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Support the sales team with lead follow-ups and customer communication.

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Follow company policies, reporting structure, and work discipline.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.