Customer Support Executive

Job Summary:

We are seeking a Customer Support Executive to join our logistics team. The ideal candidate will be responsible for managing client communication, resolving delivery-related queries, coordinating with internal teams, and ensuring a smooth and efficient logistics experience for our customers.

Key Responsibilities:

• Handle incoming customer calls, emails, and chats regarding shipment tracking, delivery status, and general inquiries.

• Provide timely and accurate information to customers regarding logistics services.

• Coordinate with internal departments (operations, dispatch, warehouse) to resolve issues and ensure customer satisfaction.

• Log customer interactions and maintain updated records in the CRM system.

• Escalate unresolved complaints to the appropriate departments for resolution.

• Monitor delivery timelines and proactively update customers on any delays.

• Assist in preparing reports related to customer service performance and issue resolution.

Requirements:

• Bachelor’s degree or equivalent.

• Proven experience in customer support or a related role (preferably in logistics or supply chain).

• Strong communication and interpersonal skills.

• Proficiency in MS Office and CRM systems.

• Ability to multitask and work under pressure.

• Problem-solving mindset with attention to detail.

Preferred Skills:

• Knowledge of logistics operations and delivery processes.

• Experience using logistics software or tracking systems.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹18000 per month that depends on your interview. It's a Full Time job in Ghaziabad.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Trustus Logistics Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at Trustus Logistics Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.