Customer Support Executive

About the Role:

As a Customer Support Executive, you'll be the friendly and helpful voice of our company, responsible for ensuring our customers have an exceptional experience. You'll play a crucial role in building customer loyalty by addressing inquiries, resolving issues, and providing accurate information in a timely and professional manner. This role is perfect for individuals who are passionate about helping others and thrive in a dynamic, customer-focused environment.

Responsibilities:

• Customer Interaction: Respond to customer inquiries and resolve issues via various channels including phone, email, chat, and social media.

• Problem Solving: Diagnose and troubleshoot customer problems, providing clear and effective solutions. Escalate complex issues to the appropriate internal teams when necessary and follow up to ensure resolution.

• Product Knowledge: Develop and maintain a deep understanding of our products/services, policies, and procedures to provide accurate and comprehensive information to customers.

• Documentation: Accurately document all customer interactions, issues, and resolutions in our CRM system.

• Feedback & Improvement: Collect customer feedback and identify recurring issues to contribute to the continuous improvement of our products, services, and support processes.

• Customer Satisfaction: Strive to achieve high customer satisfaction scores and build strong, positive relationships with customers.

• Compliance: Adhere to company guidelines, policies, and quality standards in all interactions.

Qualifications:

• Education: High school diploma or equivalent; a Bachelor's degree is a plus.

• Experience: Proven experience in a customer service, call center, or support role is preferred, but strong communication skills and a customer-centric attitude are paramount.

• Communication Skills: Excellent verbal and written communication skills in English and Hindi (or specify other required languages). Ability to explain complex information clearly and concisely.

• Interpersonal Skills: Strong empathy, patience, and active listening skills. Ability to remain calm and professional under pressure.

• Technical Aptitude: Comfortable using computers and various software applications, including CRM systems and ticketing tools.

• Problem-Solving: Strong analytical and problem-solving abilities.

• Adaptability: Ability to adapt to changing priorities and learn new systems quickly.

• Team Player: A collaborative mindset and willingness to work effectively within a team.

What We Offer:

• A supportive and collaborative work environment.

• Opportunities for professional growth and skill development.

• Comprehensive training on our products/services and customer support tools.

To Apply:

If you're a proactive and empathetic individual with a passion for helping customers, we encourage you to apply! Please submit your resume detailing your relevant experience and why you'r

e a great fit for this role.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹22000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., TRANSCOM.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 5 Customer Support Executive at TRANSCOM
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.