Customer Support Executive

📌 Job Description – Customer Service Executive (Voice Process – PhonePe)

**Job Title:** Customer Service Executive – Voice Process (PhonePe)

**Location:**

Mundhwa-Kharadi Bypass, Kharadi South Main Road, Pune – 411014

**Salary:**

* Fresher: Up to ₹25,000 CTC

* Experienced: Up to ₹35,000 CTC (based on last drawn)

**Shift & Working Days:**

* Rotational Shifts (6 days working, 1 day week off)

* Female candidates: Day shift till 8 PM

* Male candidates: Complete rotational

**Education Qualification:**

* Graduate (any stream) – Mandatory

**Experience:**

* Freshers can apply

* Prior experience in BPO / Customer Service is preferred

**Languages Required:**

* **Mandatory:** English & Hindi

* **Preferred (added advantage):** Malayalam, Tamil, Kannada, Telugu, Bengali, Gujarati, Oriya, Assamese

**Skills Required:**

* Excellent verbal communication (English & Hindi)

* Good listening and problem-solving skills

* Customer handling skills with patience & empathy

* Basic computer knowledge (typing & MS Office/CRM tools)

* Clear pronunciation & neutral accent (No MTI/RTI)

* Ability to work in rotational shifts

**Interview Rounds:**

1. HR Round

2. Versant 5 Certified Test

3. Written Assessment

4. Operations Round

5. Client Round

**Job Role & Responsibilities:**

* Handle inbound and outbound customer calls related to PhonePe services

* Resolve queries, complaints, and provide accurate information

* Ensure customer satisfaction through effective communication

* Escalate unresolved issues to higher-level support teams when required

* Maintain service quality and meet process compliance standards

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹35000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Transcom India.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 50 Customer Support Executive at Transcom India
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.