Customer Support Executive

ROLES & RESPONSIBILITIES –  

Attend to incoming customer queries and complaints on calls, emails and live chat, and provide effective solutions in a time-bound manner

Listen to all customer complaints with patience, understand the core concerns, and provide comprehensive solutions

Coordinate effectively across multiple internal teams, to resolve complex issues, which leads to customer delight

Be the face of the organization to the customers who have faced bad experiences, and work efficiently to win them back again

Document all issues effectively in the helpdesk software, and make sure the issues and resolutions are tracked end-to-end

Provide quantitative and qualitative inputs to all other internal teams, and help in improving the overall customer experience levels continuously

QUALIFICATION & EXPERIENCE–

Any degree, with very good communication skills

0-2 years experience in handling customer support over calls, emails and live-chat

Comfort with any helpdesk software would be an added advantage

Any experience in dental or healthcare sectors will be an added advantage

SKILLS REQUIRED–

Excellent communication skills and problem solving skills, to understand customer issues quickly and provide effective solutions

High levels of patience and empathy, to be able to appreciate customer concerns, and resolve them fully

Good time management skills, to handle a few 100s of issues in parallel, without compromising on the quality of solutions offered

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., THERA ORAL CARE PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 1 Customer Support Executive at THERA ORAL CARE PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.