Customer Support Executive

*Teleperformance - Hiring for International Voice & Chat Processes (Thane Location)*

📍 Location: Thane (Work from Office)

📅 Date of Joining: Immediate / 18th August 2025 (Batch dates)

💼 Employment Type: Full-time, Immediate Joiners Preferred

• Open Positions

1. SIRVA – US Logistics Voice Process (20 Vacancies)

2. Insulet – Chat Process (25 Vacancies)

3. UHC – US Healthcare Chat Process (50 Vacancies)

•Job Title

Sr. Customer Service Representative – International Voice/Chat

• Eligibility Criteria

Education: HSC / Graduate

Minimum 6 months of International BPO Voice/Chat Customer Service Experience mandatory

Excellent verbal & written communication skills in English

Strong typing skills for Chat process (minimum 35 WPM with 90% accuracy)

Flexible to work in 24/7 rotational shifts and rotational week-offs

Candidates must be within IBU (International Business Unit) transport boundaries

• Interview Rounds

HR Round

Amcat (SVAR - Spoken English & Grammar) – minimum 65 score required

Multichat Writex (for Chat) – Cluster 1 (C1) or Cluster 2 (C2) mandatory

Typing Test (for Chat) – 35 WPM / 90% accuracy

Operations Round

(Note: All assessments must be completed before the Operations Round)

• Salary Package

SIRVA Voice Process: Up to ₹30,000 in-hand

Insulet Chat Process: Up to ₹32,000 in-hand

UHC Chat Process: Up to ₹27,000 in-hand

• Work Schedule

5 Days Working, 2 rotational week-offs

24/7 Rotational Shifts (strictly follow IBU transport boundaries)

• Key Skills Required

Excellent English Communication (Verbal & Written)

Customer Handling Skills in International Process

Problem Solving & Analytical Ability

Adaptability to Night Shifts and Dynamic Work Environment

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Teleperformance.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 50 Customer Support Executive at Teleperformance
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.