Handle inbound customer calls and respond to queries professionally.
Provide accurate information and resolve customer concerns.
Ensure a positive customer experience during every interaction.
Maintain call quality and customer service standards.
Update customer records and document interactions in the system.
Escalate unresolved issues to the appropriate team.
Follow company policies, processes, and compliance guidelines.
Meet productivity and performance targets.
Coordinate with internal teams for issue resolution.
Maintain professionalism and effective communication at all times.