A Naukri Group company
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A Naukri Group companyLoginHire Local Staff
10,000 - 19,000 /month
Technotask Business Solutions
Ayodhya Bypass, Bhopal
0 - 2 years Experience in Customer Support / TeleCaller
Full Time
Job Summary
Technotask Business Solutions is looking for enthusiastic and customer-focused candidates for the position of Customer Support Associate (CSA). The selected candidates will be responsible for handling customer queries, providing accurate information, resolving issues, and ensuring a positive customer experience through voice and non-voice communication channels.
Key Responsibilities
Handle customer queries through inbound/outbound calls, emails, and chat, as per process requirements.
Provide accurate information about products, services, and customer concerns.
Resolve customer complaints professionally and efficiently.
Maintain a high level of customer satisfaction.
Follow company policies, process guidelines, and quality standards.
Maintain accurate records of customer interactions.
Escalate complex issues to the appropriate department when required.
Meet daily performance targets and maintain quality standards.
Eligibility Criteria
Minimum qualification: 12th pass or graduate.
Freshers and experienced candidates can apply.
Fluent and confident English communication skills are required.
Good listening, problem-solving, and interpersonal skills.
Basic computer knowledge and typing skills.
Ability to work in a team and handle customers professionally.
Skills Required
Excellent verbal and written communication.
Customer-handling and problem-solving abilities.
Patience, professionalism, and a positive attitude.
Basic knowledge of MS Office and computer applications.
Willingness to work in a rotational shift, if required by the process.
