Customer Support Executive

25,000 - 32,000 /month

Tech Mahindra

Phase-3 Hinjewadi, Pune

6 - 48 months Experience in Customer Support / TeleCaller

2 Openings

Full Time

Job Highlights

Industry Type: Automobile

Graduate and above

All genders

5 days working | Rotational Shift

Job Benefits: Cab, PF

Job Description

We are looking for a Customer Support Executive to join our team at Tech Mahindra. The role offers ₹25000 - ₹32000 and involves managing customer calls, delivering outstanding customer service related to Automobile. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 0.5 - 4 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Customer Support Executive job

Who is eligible to apply for this Customer Support Executive job at Tech Mahindra?
Ans : Candidates should have a Graduate and above qualification for this Customer Support Executive job offered by Tech Mahindra.
How much can you earn in this position?
Ans : You can earn between ₹25,000-₹32,000 per month in this Customer Support Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Phase-3 Hinjewadi, Pune.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
Where is this job located?
Ans : This Customer Support Executive job is located in Phase-3 Hinjewadi, Pune.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹25,000-₹32,000 per month. This is a Full Time opportunity and has 2 openings available.