Customer Support Executive

Based on the job description for the Level I Service Desk role, here are the must-have keywords to include in your resume or job application to align with the requirements:

Technical Skills & Tools

Service Desk

Help Desk Support

IT Support

Troubleshooting

Windows OS

Mac OS

Google for Work / G-Suite

Android Support

Apple Hardware

Office365

MDM (Mobile Device Management)

AirWatch

Point-of-Sale (POS) Devices

Zebra Devices

Switches and Routers

Printers

ITIL (Good to have)

Responsibilities / Tasks

Call Support

Email Support

Chat Support

After-hours On-call Support

End-user Support

Break/Fix Support

Incident Resolution

Remote Troubleshooting

Knowledge Base Creation

Technical Issue Escalation

Post-resolution Follow-up

Soft Skills / Attributes

Excellent Verbal and Written Communication (VnA 6 & above)

Multitasking

Adaptability

Sense of Urgency

Interpersonal Skills

Rapport-building

Active Listening

Questioning Skills

Work Under Pressure

Qualifications

Graduate or Under-graduate with Technical Experience

6 months to 2 years of experience in IT/Technical Support

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹40000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., TECH MAHINDRA.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at TECH MAHINDRA
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.