Can freshers or experienced candidates apply for this Customer Support Executive role?

Candidates who have a 12th Pass and above qualification with 0-2 years of experience can apply for this Customer Support Executive role.

How much can you earn in this position?

You can earn between ₹16,000-₹21,000 per month in this Customer Support Executive position.

What shift and timings does this job follow?

This Customer Support Executive job follows a Day shift with timings from 09:00 AM - 06:00 PM.

Do you need to visit the office for this job?

Yes, candidates need to visit the office and work from the location in Hi-Tech City, Hyderabad.

How many vacancies are there for this Customer Support Executive job?

There are 50 vacancies for this Customer Support Executive role.

Is this job open for all genders?

Yes, this Customer Support Executive job is open for both male and female candidates.

What is the job location for this position?

The job location for this Customer Support Executive position is Hi-Tech City, Hyderabad.

What makes this Customer Support Executive job a good opportunity?

This Customer Support Executive job is a good opportunity as it offers a salary between ₹16,000-₹21,000 per month. This is a Full Time job and has 50 openings.

Customer Support Executive

16,169 - 21,328 /month

Tech Mahindra

Hi-Tech City, Hyderabad

0 - 2 years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

09:00 AM - 06:00 PM | 5 days working | Day Shift

Job Description

Customer Support Associate – Banking Voice Process

Location: Hyderabad

Employment Type: Full-Time, Permanent

Qualification: 12th / Graduate in any discipline

Experience: Freshers and experienced candidates can apply, subject to eligibility.

Salary Details

- 0–12 months experience: ₹2,56,465 CTC per annum (₹16,169 per month in hand).

- 12+ months experience: ₹2,87,241 CTC per annum (₹18,734 per month in hand).

- 24+ months experience (TUC, SBI & Axis): ₹3,21,710 CTC per annum (₹21,328 per month in hand).

Job Description

We are hiring Customer Support Associates for a Banking Voice Process. Candidates must have good English communication skills and be comfortable handling customer calls. Knowledge of Hindi or any regional/native language (Kannada ,Tamil , Malayalam )is an added advantage.

Key Responsibilities

- Handle inbound and outbound customer calls professionally.

- Assist customers with banking-related queries and service requests.

- Communicate clearly in English and the customer's preferred language, wherever applicable.

- Provide accurate information and resolve customer concerns.

- Maintain call quality, customer satisfaction, and productivity standards.

- Follow company policies, process guidelines, and scheduled breaks.

- Stay updated with process knowledge and daily operational updates.

Eligibility Criteria

- Undergraduate or graduate in any discipline.

- Good English communication skills are mandatory.

- Hindi and other native/regional languages are welcome.

- Strong listening, comprehension, and problem-solving skills.

- Customer-focused attitude and basic computer knowledge.

- SVAR score of 48 or above, as required by the selection process.

Work Schedule

- Total login time: 10 hours.

- Production time: 9 hours.

- 5 working days per week with 2 rotational weekly offs.

shift timing : Male :- 8am-11pm ( any 10hr)

Female :- 8am- 8pm (any 10hr

Work Location

DivyaSree Omega Building, Block C, First Floor, Hyderabad.

located in hi tech city near kondapur

approximately 5km from Gachibowli

Selection Process

1. HR Interview

2. Operations Interview

3. SVAR Communication Assessment

4. Client Interview

Interested candidates can apply now! Candidates with strong English communication skills and a customer-oriented approach are encouraged to apply.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

Can freshers or experienced candidates apply for this Customer Support Executive role?
Ans : Candidates who have a 12th Pass and above qualification with 0-2 years of experience can apply for this Customer Support Executive role.
How much can you earn in this position?
Ans : You can earn between ₹16,000-₹21,000 per month in this Customer Support Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Hi-Tech City, Hyderabad.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 50 vacancies for this Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Hi-Tech City, Hyderabad.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹16,000-₹21,000 per month. This is a Full Time job and has 50 openings.