Customer Support Executive

15,000 - 20,000 /month

Tdmc Global Rep Llp

Vaishali, Ghaziabad

0 - 2 years Experience in Customer Support / TeleCaller

Replies in 24hrs

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Hospitality, Travel & Tourism

Languages: Hindi

Graduate and above

All genders

6 days working | Day Shift

Job Description

Customer Support Executive (Travel Industry)

🏢 Company Name: Travel-DMC

📍 Location: 3rd Floor, Ansal Plaza, Vaishali, Ghaziabad.

💼 Job Type: Full-time

👥 Experience: Fresher & Experienced both can apply

✨ Job Overview:

We are looking for a Customer Support Executive to handle client queries, assist travel agents/suppliers, and ensure smooth booking & service experience. The candidate will act as the first point of contact for customers and provide timely resolutions.

🔑 Key Responsibilities:

Handle customer queries via calls, emails & chat
Assist clients with bookings, cancellations & modifications
Coordinate with internal teams, travel agents & suppliers
Provide accurate information about travel services/packages
Resolve complaints in a professional and timely manner
Maintain proper records of customer interactions
Ensure high customer satisfaction and service quality

🎯 Requirements:

Graduate (any stream)
Good communication skills (Hindi + Basic English)
Basic computer knowledge (MS Excel, Email handling)
Customer handling & problem-solving skills
Positive attitude & patience

💡 Preferred (Not Mandatory):

Experience in customer support / travel industry
Knowledge of travel bookings, visa, hotel or ticketing

💰 Salary: As per industry standards / Based on experience

🌟 Why Join Us:

Friendly & growth-oriented work environment
Opportunity to learn travel industry operations
Training for freshers
Career growth opportunities

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-2 years of experience.
What salary is offered for this Customer Support Executive job?
Ans : The salary for this Customer Support Executive job ranges between ₹15,000-₹20,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Vaishali, Ghaziabad.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What does the role of Customer Support Executive involve?
Ans : As a Customer Support Executive, your work will involve skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Executive job is located in Vaishali, Ghaziabad.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-2 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹15,000-₹20,000 per month. This is a Full Time opportunity and has 2 openings available.