Customer Support Executive

Job Description: Customer Support Executive / Chat Support Executive

Location: Indore

Experience Required: 0.5 – 1 Year

Qualification: Graduate / Undergraduate

Shifts: Rotational Shifts

About the Role:

We are looking for well-spoken, enthusiastic, and customer-focused individuals to resolve customer queries with empathy, clarity, and professionalism. The role includes assisting customers via voice, chat, and email while ensuring high satisfaction and retention.

Key Responsibilities:

• Handle customer queries via chat, calls, and email.

• Provide accurate and timely resolutions with a polite and positive tone.

• Build trust with customers through empathetic and effective communication.

• Understand products and services to deliver efficient troubleshooting.

• Escalate unresolved or complex issues to appropriate internal teams.

• Maintain accurate documentation and customer interaction records.

Required Skills:

• Customer Support (Voice/Chat/Email)

• Problem Solving & Active Listening

• Typing Skills: Minimum 30 WPM with 95% accuracy

• Excellent English & Hindi communication

• Empathy, patience, customer-first mindset

• Detail-oriented and flexible

Preferred Characteristics:

• Warm, respectful, and professional attitude

• Strong problem-solving mindset

• Pleasant spoken tone and clear communication

• Polite and relevant written responses

For more information Contact - 8982333047 HR Swati

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.