Customer Support Executive

Job Opening: Customer Delight Cell (CDC) Agent

Location: Indiranagar, Bangalore
Company: Supertails.com
Type: Full-time | On-site

About Us

Supertails.com is a first-of-its-kind digital pet care platform providing expert veterinary care, doorstep delivery of pet supplies, and a seamless experience for pet parents across India. Backed by top investors and a passionate team, we’re on a mission to revolutionize pet parenting in India.

Work Location

475, Shri Krishna Temple Rd, Indira Nagar 1st Stage, Stage 1, Indiranagar, Bengaluru, Karnataka 560038

Working Days & Hours

• 6 days a week

• Shift timing: 8:00 AM to 8:00 PM

Key Responsibilities

• Handle customer calls with empathy and professionalism

• Assist customers with product and service queries (voice & non-voice)

• Record customer interactions and ensure follow-ups are resolved efficiently

• Escalate unresolved issues to the appropriate departments

• Act as a brand ambassador and contribute to a delightful customer experience

What We Offer

• Competitive salary package

• Health insurance for you and your family

• A fun, fast-paced, and pet-friendly work culture

• A passionate team working to transform pet care in India

Who Should Apply

• Minimum 2 years of experience in customer service (voice/non-voice)

• Fluent in English with excellent communication skills

• Strong interpersonal skills and ability to manage pressure

• Must be a current or former pet parent

• Preferred: Experience in an e-commerce environment

• Education: Bachelor’s or Master’s degree in any field

Why Join Us

• Be part of India’s most exciting pet care startup

• Work with experts who care deeply about pets and people

• Opportunity to grow in a high-impact, customer-first culture
  

Apply now if you’re a pet lover who thrives on delivering happiness.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹34000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Supertails.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at Supertails
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.