Customer Support Executive

Customer Support – Address and resolve customer inquiries, complaints, and service requests via phone, email, or chat.

Ticket Management – Log and track customer issues, ensuring timely updates and resolutions.

Escalation Handling – Identify issues that require escalation and route them to the appropriate department.

Data Entry & Documentation – Maintain accurate records of customer interactions, complaints, and resolutions.

Process Adherence – Follow company policies and standard operating procedures to ensure consistent service delivery.

Coordination with Teams – Act as a bridge between customers and internal teams like HR, finance, or logistics.

Follow-up & Feedback – Conduct follow-ups to ensure customer issues are resolved satisfactorily and collect feedback for improvement.

Product & Service Knowledge – Stay updated about company services and policies to assist customers effectively.

Call Handling – Manage incoming and outgoing calls professionally to assist customers with queries.

Report Generation – Prepare daily, weekly, or monthly reports on customer queries, complaints, and resolutions."

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Post Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹17000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Superseva Services Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 1 Customer Support Executive at Superseva Services Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.