Customer Support Executive

20,000 - 22,000 /month

Superseva Services Private Limited

Whitefield, Bangalore

6 - 24 months Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Languages: Tamil, Kannada

Graduate and above

Males Only

6 days working | Rotational Shift

Job Benefits: Insurance, PF

Job Description

Role and Responsbility

Helpdesk Executive primarily focuses on customer support, query resolution, and administrative assistance. Their role does not require technical expertise but demands strong communication and problem-solving skills. Below are the key responsibilities:

• Customer Support – Address and resolve customer inquiries, complaints, and service requests via phone, email, or chat.

• Ticket Management – Log and track customer issues, ensuring timely updates and resolutions.

• Escalation Handling – Identify issues that require escalation and route them to the appropriate department.

• Data Entry & Documentation – Maintain accurate records of customer interactions, complaints, and resolutions.

• Process Adherence – Follow company policies and standard operating procedures to ensure consistent service delivery.

• Coordination with Teams – Act as a bridge between customers and internal teams like HR, finance, or logistics.

• Follow-up & Feedback – Conduct follow-ups to ensure customer issues are resolved satisfactorily and collect feedback for improvement.

• Product & Service Knowledge – Stay updated about company services and policies to assist customers effectively.

• Call Handling – Manage incoming and outgoing calls professionally to assist customers with queries.

• Report Generation – Prepare daily, weekly, or monthly reports on customer queries, complaints, and resolutions.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-2 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹22,000 per month in this Customer Support Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Whitefield, Bangalore.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 2 vacancies for this Customer Support Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-2 years of experience are eligible to apply for this Customer Support Executive role. Only male candidates are eligible.
What work will you do in this role?
Ans : As a Customer Support Executive, you will work on skills like Computer Knowledge, Domestic Calling, Query Resolution.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Whitefield, Bangalore.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution with 1-2 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹20,000-₹22,000 per month. This is a Full Time job and has 2 openings.