Customer Support Executive

Role and Responsbility

Helpdesk Executive primarily focuses on customer support, query resolution, and administrative assistance. Their role does not require technical expertise but demands strong communication and problem-solving skills. Below are the key responsibilities:

• Customer Support – Address and resolve customer inquiries, complaints, and service requests via phone, email, or chat.

• Ticket Management – Log and track customer issues, ensuring timely updates and resolutions.

• Escalation Handling – Identify issues that require escalation and route them to the appropriate department.

• Data Entry & Documentation – Maintain accurate records of customer interactions, complaints, and resolutions.

• Process Adherence – Follow company policies and standard operating procedures to ensure consistent service delivery.

• Coordination with Teams – Act as a bridge between customers and internal teams like HR, finance, or logistics.

• Follow-up & Feedback – Conduct follow-ups to ensure customer issues are resolved satisfactorily and collect feedback for improvement.

• Product & Service Knowledge – Stay updated about company services and policies to assist customers effectively.

• Call Handling – Manage incoming and outgoing calls professionally to assist customers with queries.

• Report Generation – Prepare daily, weekly, or monthly reports on customer queries, complaints, and resolutions.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.