Customer Support Executive

Job Title: Customer Support Executive

Company: SuperSeva Global Services

Location: HSR Layout, Sector 2, Bangalore

Work Mode: Work From Office (WFO)

Working Days: 6 Days

Shift: Rotational Shifts

Salary: ₹20,000 In-Hand

Experience: Minimum 1 Year

Gender Requirement: Male Candidates Only

Job Summary:

SuperSeva Global Services is looking for a Customer Support Executive with strong English communication skills (both verbal and written). The ideal candidate will handle customer queries, provide timely support, and ensure a smooth customer experience.

Key Responsibilities:

• Handle incoming calls, emails, and chats to assist customers with queries and service requests.

• Provide clear and professional communication while resolving customer issues.

• Maintain accurate records of interactions in the CRM/system.

• Coordinate with internal teams to ensure prompt resolution of customer concerns.

• Follow standard procedures, SLAs, and quality guidelines.

• Manage shift duties responsibly and adapt to rotational work schedules.

• Escalate unresolved issues to the appropriate teams when necessary.

Requirements:

• Minimum 1 year of experience in customer support or a similar role.

• Strong verbal and written communication skills in English.

• Ability to handle customers professionally and patiently.

• Male candidates only, as per job requirement.

• Comfortable working in rotational shifts.

• Basic computer knowledge and ability to work with support systems/CRMs.

• Good problem-solving skills and ability to work in a fast-paced environment.

Preferred Skills:

• Prior experience in voice or blended customer support.

• Ability to multitask and manage time effectively.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.