Customer Support Executive

Job Opportunity – Customer Support Executive

Company: Sunrisers India Pvt. Ltd.

Sunrisers India Pvt. Ltd., a growing logistics company, is looking for dedicated, skilled, and result-oriented candidates for the position of Customer Support Executive at our Jaipur office.

We are seeking candidates with strong communication skills, good Excel knowledge, and experience or understanding of customer support, client coordination, logistics operations, and reconciliation.

Position Details

- Job Title: Customer Support Executive

- Company Name: Sunrisers India Pvt. Ltd.

- Job Location: Mall of Jaipur, Vaishali Nagar, Jaipur

- Salary: ₹15,000 – ₹35,000 CTC per month (depending on skills and experience)

- Education: Graduation (Mandatory)

- Gender: Male & Female candidates can apply

- Working Hours: 10:00 AM to 7:00 PM

- Working Days: 6 Days a Week

Key Responsibilities

1. Handle daily customer support activities and ensure timely resolution of client queries.

2. Coordinate with clients regarding shipment status, delivery updates, pickups, and logistics-related issues.

3. Maintain professional relationships with clients and ensure high customer satisfaction.

4. Handle client escalations and coordinate with internal teams to resolve issues within defined timelines.

5. Prepare and maintain daily, weekly, and monthly MIS reports.

6. Perform shipment reconciliation, billing reconciliation, and other operational reconciliations.

7. Maintain accurate records of shipments, deliveries, pending cases, and client-related data.

8. Draft professional emails for clients, logistics partners, and internal teams.

9. Follow up regularly with logistics partners and operations teams to ensure timely pickups and deliveries.

10. Monitor pending shipments and take necessary action to minimize delivery delays.

11. Ensure proper coordination between clients, operations teams, and logistics partners.

12. Manage multiple tasks efficiently while maintaining accuracy and professionalism.

Required Skills & Qualifications

- Graduate in any stream.

- Good command of written and verbal English communication.

- Strong knowledge of MS Excel / Smart Excel, including formulas, data management, reporting, and reconciliation.

- Excellent email writing and professional communication skills.

- Strong client coordination and client-handling abilities.

- Knowledge of reconciliation and data management.

- Good problem-solving and follow-up skills.

- Ability to handle pressure and manage multiple responsibilities.

- Basic understanding of logistics, courier, and supply chain operations will be an added advantage.

- Candidates should be responsible, disciplined, proactive, and target-oriented.

What We Offer

- Competitive salary package of ₹15,000–₹35,000 CTC.

- Opportunity to work with a growing logistics company.

- Professional working environment.

- Learning and career growth opportunities.

- Opportunity to develop expertise in logistics operations and client management.

How to Apply

Interested candidates who meet the above requirements can share their updated resumes for consideration.

Company: Sunrisers India Pvt. Ltd.

Location: Mall of Jaipur, Vaishali Nagar, Jaipur

We are hiring both male and female candidates.

Candidates with strong Excel skills, excellent English communication, and client-handling experience will be preferred.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.