Customer Support Executive

18,000 - 20,000 /month

Sumway Global Management Private Limited

Golf Course Ext. Road, Gurgaon

0 - 3 years Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Job Highlights

Industry Type: BPO

Languages: Hindi

Graduate and above

All genders

6 days working | Rotational Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

Urgently Hiring: Customer Service Executive / Patient Relationship Officer (Voice Process)

Location: Gurgaon
Company: BPO
Experience: 0–3 Years
Employment Type: Full-Time

Job Overview

We are looking for a Customer Service Executive to handle inbound and outbound calls, assist patients, and ensure a smooth customer experience. The role involves interacting with patients, resolving queries, and managing appointment bookings.

Key Responsibilities

Handle incoming and outgoing calls from customers/patients
Provide accurate information about doctor schedules and hospital services
Book, reschedule, and cancel appointments via web portal
Resolve customer queries and complaints effectively
Maintain records of interactions in CRM systems
Respond to queries in a structured format

Required Skills

Strong communication skills
Good listening ability
Problem-solving skills
Ability to manage work efficiently while maintaining quality

Eligibility Criteria

Any Graduate (Science graduates preferred)
0 to 3 years of experience in customer service
Fluency in English and Hindi
Comfortable working in rotational shifts and week-offs

Salary & Benefits

Salary: ₹16,000 – ₹20,000 CTC
Provident Fund (PF) & ESI
Paid leaves and leave encashment

Work Details

Workdays: 6 days a week (Rotational week off)
Shift Timings:
- 8:00 AM – 5:00 PM
- 11:00 AM – 5:00 PM

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Support Executive job

Can freshers or experienced candidates apply for this Customer Support Executive role?
Ans : Candidates who have a Graduate and above qualification with 0-3 years of experience can apply for this Customer Support Executive role.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹18,000-₹20,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Golf Course Ext. Road, Gurgaon.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 25 vacancies for this Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Executive job?
Ans : As a Customer Support Executive, key responsibilities include skills like Computer Knowledge, Domestic Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Golf Course Ext. Road, Gurgaon.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling with 0-3 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹18,000-₹20,000 per month. This is a Full Time job and has 25 openings.