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Customer Support Executive

salary 12,000 - 20,000 /month
company-logo
job companyStrong Soul Private Limited (strong Soul Private Limited)
job location Sector 65 Noida, Noida
job experience0 - 1 years Experience in Customer Support / TeleCaller
2 Openings
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling

Job Highlights

sales
Industry Type: B2C Sales
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Day Shift
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Job Description

STRONG SOUL is looking for a Customer Support Executive to handle day-to-day customer queries and ensure a smooth shopping experience.

Responsibilities

  • Handle customer queries via WhatsApp, calls, Instagram DMs and email.

  • Help customers with order status, delivery, sizing, exchanges and returns.

  • Follow up on delayed, undelivered and RTO orders.

  • Coordinate with the warehouse and logistics team to resolve order issues.

  • Handle customer complaints professionally and provide quick solutions.

  • Maintain records of customer issues and follow-ups.

  • Collect customer feedback and highlight recurring problems to the team.

  • Ensure customers receive timely responses and proper resolution.

Requirements

  • Good written and spoken English & Hindi.

  • Strong communication and problem-solving skills.

  • Comfortable handling calls and WhatsApp conversations.

  • Basic knowledge of Excel/Google Sheets.

  • Patient, responsible and customer-focused.

  • Experience with Shopify/e-commerce customer support is a plus.

Company: STRONG SOUL
Industry: Fitness & Lifestyle Apparel
Job Type: Full-time

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

  1. Can freshers or experienced candidates apply for this Customer Support Executive role?
    Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Customer Support Executive role.
  2. How much can you earn in this position?
    Ans : You can earn between ₹12,000-₹20,000 per month in this Customer Support Executive position.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Executive job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Sector 65 Noida, Noida.
  5. How many openings are available for this position?
    Ans : There are 2 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a Customer Support Executive, you will work on skills like Computer Knowledge, Domestic Calling.
  8. Where is this job located?
    Ans : This Customer Support Executive job is located in Sector 65 Noida, Noida.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Computer Knowledge, Domestic Calling along with 0-1 years of experience is ideal for this Customer Support Executive job.
  10. Why should you apply for this Customer Support Executive job?
    Ans : This Customer Support Executive job offers a salary between ₹12,000-₹20,000 per month. This is a Full Time opportunity and has 2 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Skills Required

Computer Knowledge, Domestic Calling

Shift

Day

Contract Job

No

Salary

₹ 12000 - ₹ 20000

English Proficiency

Yes

Contact Person

Nikhil Gotan

Interview Address

B-14, Sector 65 Noida, Sector 65, Noida
Posted 10 hours ago

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